concordiaMed-Our questions to you

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1. How did you hear about concordiaMed? (multiple answers are possible)

CONCORDIA agency

CARE (CONCORDIA customer magazine)

CONCORDIA website

myCONCORDIA customer portal/app

Social media

CONCORDIA Health Compass

Insurance card

Other

Why did you call concordiaMed? (multiple answers are possible)

It was night / a holiday / the weekend

Immediate assistance was necessary

I do not have a family doctor

My family doctor was not available

I was unsure whether a consultation with a doctor was necessary

I needed specific advice regarding

Other

I needed specific advice regarding

Other

How would you rate the consultation?

The consultant was friendly.

The consultant listened attentively.

The consultant expressed herself/himself in a clear and comprehensible manner.

The consultant was very competent.

After the conversation, I understood what I had to do.

I felt like I was in good hands with concordiaMed.

Did you manage to reach concordiaMed easily?

Were your expectations of concordiaMed fulfilled?

Would you contact concordiaMed again?

Would you recommend concordiaMed to others?

Your personal feedback:

Your opinion is very important to us. If you provide us with your telephone number or e-mail address, we will be able to contact you if we have questions regarding your feedback. Thank you very much for your assistance.

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