What information does a statement of benefits contain?
The main information it contains is your own details, the details of the medical practitioners who treated you and a summary of the costs of the treatments provided. A detailed explanation and description is provided in the information about the statement of benefits.
If a healthcare provider – for example a doctor, a therapist or a hospital – sends the invoice directly to CONCORDIA, they must send you a copy at the same time. This is required by law.
Always check invoices or copies of invoices from doctors, hospitals and therapists carefully. Checking the bill will enable you to spot any errors and thus save costs for yourself and all insured persons.
Why do invoices have to be checked?
Did you know that CONCORDIA saves several hundred million francs for its customers every year through checks on statements of benefits? CONCORDIA will look at your bill very carefully – but some mistakes can only be discovered by you. We look forward to receiving your support!
What should you do if you discover an error on an invoice?
- Are the dates and the number of consultations correct?
- Are the times charged for correct?
- Has the supplement for emergencies (immediate treatment without a waiting period) been charged correctly? Was it genuinely an emergency?
- Please also check whether the information, for instance the quantities, about the medicines and medical aids charged for are correct.
What if the healthcare provider settles the bill directly with CONCORDIA and doesn’t send you a copy?
You can view invoices that the healthcare provider sent to CONCORDIA directly in the myCONCORDIA customer portal in digital form – at any time and from any place.
Alternatively, you can download a form, fill it in in full and then give it to your doctor or the hospital. This way, you will also receive an invoice copy in the future. Invoice copies are provided free of charge. The document is intended for you yourself. Please only forward it to CONCORDIA in the event of inconsistencies or errors.