High level of satisfaction among CONCORDIA customers

Once again, CONCORDIA has reasons to rejoice as it receives excellent ratings from its satisfied customers.

In a representative survey conducted conjointly by the Internet comparison service Comparis and the market research institute GfK Switzerland, Swiss insured persons were polled about their satisfaction with their health insurance provider. CONCORDIA obtained a good score. 

Comparis excellent ratings from its satisfied customers for CONCORDIA This survey was conducted in all language regions in Switzerland. In the course of this, the competence and commitment of the health insurance employees, the satisfaction with the statements, and the comprehensibility of customer information were assessed.

The Internet comparison service Bonus also conducted a customer satisfaction survey among its users on the subject of health insurance. There too, CONCORDIA obtained a good score.

Bonus Bestnote CONCORDIA bei Kundenzufriedenheit More than 1,400 Bonus users were asked about the quality of the benefits offered, and rated CONCORDIA according to the following criteria: clarity of information, processing of benefits, and quality of customer service.

Once a year, the Swiss online comparison platform krankenversicherung.ch, in collaboration with HELP.CH your e-guide ®, gives out the HELP Awards to the best Swiss health insurance providers, according to the users. This year, CONCORDIA obtained an excellent score.

Help Award Bestnote CONCORDIA bei Kundenzufriedenheit We are proud that our customers have given us top marks in the following evaluation criteria:
• Customer-friendliness
• Employee competence 
• Processing speed
• Clarity of the insurance documents and the policies
• General impression

A big thank you to our customers!

We would like to thank everyone who participated in the surveys for the positive rating. It urges us to continue to accord greater importance to service quality and to be there with commitment and first-class service for our customers.
 

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