High level of satisfaction among CONCORDIA customers
CONCORDIA regularly has reasons to rejoice as it receives excellent ratings from its satisfied customers.
In the comparis.ch representative survey, people in all Swiss language regions were questioned. They assessed the criteria "Value for money", "Performance: quality and service", "Information/communication/transparency", "Information/communication/transparency" as well as "Overall satisfaction" and voted CONCORDIA into the top position.
More than 1,400 Bonus users were asked about the quality of the benefits offered, and rated CONCORDIA according to the following criteria: clarity of information, processing of benefits and quality of customer service.
Awards go to those insurers that get the best marks from users in the following evaluation categories: customer-friendliness, employee competence, processing speed, clarity of the insurance documents and the policies and general impression.