High level of satisfaction among CONCORDIA customers
Once again, CONCORDIA has reasons to rejoice as it receives excellent ratings from its satisfied customers.
In a representative survey conducted conjointly by the Internet comparison service Comparis and the market research institute GfK Switzerland, Swiss insured persons were polled about their satisfaction with their health insurance provider. CONCORDIA obtained an excellent score.
This survey was conducted in all language regions in Switzerland. In the course of this, the competence and commitment of the health insurance employees, the satisfaction with the statements, and the comprehensibility of customer information were assessed.
The Internet comparison service Bonus also conducted a customer satisfaction survey among its users on the subject of health insurance. There too, CONCORDIA obtained a very good score.
More than 3,000 Bonus users were asked about the quality of the benefits offered, and rated CONCORDIA according to the following criteria: clarity of information, processing of benefits, and quality of customer service.
We would like to thank everyone who participated in the surveys for the positive rating. It urges us to continue to accord greater importance to service quality and to be there with commitment and first-class service for our customers.