FAQs

With a myCONCORDIA account, you can view all the insurance details for you and your family at a glance. You also have access to your documents such as policies, premium invoices and benefit statements at all times, as well as to your insurance card, concordiaMed and the Health Compass in the app. Furthermore, you can enter and submit reimbursement claim slips in digital form easily, securely and quickly.

• People with a valid insurance contract at the time of registration
• Insured persons aged 18 and over
• Insured persons who receive their post to their current home address
• Individuals who represent a CONCORDIA insured person within the same family (e.g. parents of under-age children).

For data protection reasons, we send the information for registration by post. 

Yes, every insured family member aged 18 or over can register. Every registered family member sees the details and documents of all insured family members and can make changes. To obtain their own account, the person concerned can register directly at my.concordia.ch.

Yes. To register, you will need your personal CONCORDIA insurance number and date of birth. You will have an insurance number even if you are not insured with CONCORDIA yourself. You can find your insurance number on the premium invoices or on the bank receipt for the debit if you pay your premiums by standard direct debit or Debit Direct. 

No, to guarantee the security of your data, you need a smartphone to register and log into myCONCORDIA so that you can receive security codes by SMS and confirm the login via myCONCORDIA-Access.

Please check the mobile number you have entered and request a new code. Make sure you have a good reception and check your phone settings to see if the number +41 41 228 01 88 is on the list of your blocked contacts. If anything is unclear, please contact myCONCORDIA Support.

Please check your spam folder in your e-mail inbox. If you have not found an e-mail in this folder either, please start the registration process again. If anything is unclear, please contact myCONCORDIA Support.

The form is sent by post to the designated correspondence recipient for the policy. If it has not arrived after a few days, please contact myCONCORDIA Support.

Please contact myCONCORDIA Support.

No. To guarantee the security of your data, you need a mobile device to register and log into myCONCORDIA. After registration, you will receive an SMS code on this device that you can use to activate your access for the first time. Following the activation, you will need your mobile device every time you log into myCONCORDIA. This is how you confirm your identity.

The myCONCORDIA app is only available in Switzerland and neighbouring countries. Please make sure that your App Store or Google Play Store is set to one of these countries. If this is not possible, please contact myCONCORDIA Support. 

We require that your phone has a device lock in order to ensure that your data is optimally protected. With the device lock, we can ensure that only you can gain access to myCONCORDIA. 

No. To confirm logins and changes to your login details, you must allow notifications in the settings on your mobile device. You can check this in your profile under “App-Einstellungen” (app settings).

Users’ data must be deleted in their profile under “App-Einstellungen” -> “App zurücksetzen” (app settings -> reset app) before it is possible to log in with another account. We recommend using a separate device to log into each account.

Here are the instructions for changing devices. 

If you no longer have the device you use to confirm your login to myCONCORDIA, please contact myCONCORDIA Support. We will help you to remove the unavailable device.

Mon–Fri: 8 a.m. to 6 p.m.
Hotline: +41 41 228 01 88
E-mail: myconcordia@concordia.ch

You can download the myCONCORDIA app from the App Store or Google Play.

1.    Open the myCONCORDIA app on your mobile device and log in with your insurance number and password.

2.    Follow the instructions and activate myCONCORDIA-Access. Please note that a device lock and permission for notifications are required for this.

Once myCONCORDIA-Access has been activated, you can also use myCONCORDIA on your computer. To do so, confirm the login via push notification on your mobile device.

Request a new code. Make sure you have a good reception and check your phone settings to see if the number +41 41 228 01 88 is on the list of your blocked contacts. If anything is unclear, please contact myCONCORDIA Support.

You need the myCONCORDIA app to confirm your registration when logging into myCONCORDIA. The device on which you have installed the myCONCORDIA app is used for authentication once myCONCORDIA-Access has been activated. 

myCONCORDIA-Access is a security function that we use to protect your data. Logins and changes of login details are confirmed via the device access data, such as facial recognition, fingerprint or PIN. For more information, please visit www.concordia.ch/access.

Check your Internet connection and make sure you have given permission for notifications in your smartphone’s settings. You can also use a numeric code (one-time password) to confirm your login in a browser. To do so, click on “Mit Zahlencode anmelden” (log in with numeric code). You can find the numeric code on the homepage of the myCONCORDIA app. If anything is unclear, please contact myCONCORDIA Support.

The myCONCORDIA app can be reset in your profile under “App-Einstellungen” (app settings) in order to log in with another account. Please note that if you do this, the overview of previously submitted receipts will be deleted from the device. 

If you no longer have the device you use to confirm your login to myCONCORDIA, please contact myCONCORDIA Support to remove the unavailable device.

Mon–Fri: 8 a.m. to 6 p.m.
Hotline: +41 41 228 01 88
E-mail: myconcordia@concordia.ch

In future, you will only receive your documents (e.g. insurance policies or premium invoices) in electronic form via myCONCORDIA. This does not apply to documents that have to be sent by post for legal or technical reasons. 

We recommend that you also receive CONCORDIA invoices via eBill. With eBill, you also receive invoices in your e-banking system, in addition to the electronic invoice in myCONCORDIA. You can then pay premiums and cost contributions quickly, easily and securely there. 

Your data will be available in myCONCORDIA on a continuous basis from the moment you access the app for the first time. Older data (from before the initial access) is not visible. You can view your data for the last three calendar years.

Data is shown from the first time you access myCONCORDIA. If you require older documents, please contact your CONCORDIA agency.

Data is shown from the first time you access myCONCORDIA. If you require older documents, please contact the CONCORDIA Representation in Liechtenstein. 

Yes, you can also use myCONCORDIA abroad. Please note that roaming charges may apply abroad. The myCONCORDIA app is available in the Apple App Store and the Google Play Store in Switzerland and the neighbouring countries of Liechtenstein, Germany, Austria, France and Italy.

Changes made in myCONCORDIA are reviewed and approved by us. They are then displayed as of the date of validity. 

Under “Account-Einstellungen” (account settings) in your profile, you can select whether you would like to be notified by e-mail or SMS when new documents and messages are received. The default setting is e-mail. 

You can fill in an accident notification on our website, print it off and send it to your CONCORDIA agency. Click here for the accident notification form.

You can fill in an accident notification on our website, print it off and send it to the CONCORDIA Representation in Liechtenstein. Click here for the accident notification form.

You can close your account at any time in your profile under “Account-Einstellungen” (account settings). Please note:
uninstalling the app does not trigger the closure of your myCONCORDIA account.

If the family does not have another account, the documents of all insured family members will be sent by post again with immediate effect. If another family member has a valid account, this person will continue to have access to myCONCORDIA and will continue to receive the documents for the whole family in the customer portal. In both cases, you will still have access to myCONCORDIA and will be able to download and save your documents until the end of the following month.

You can change your personal details in the “Versicherungspolice” (insurance policy) section under “Kontaktdaten” (contact details). 

You can change your login details in your profile under “Login-Daten” (login details). 

The “Versicherungspolice” (insurance policy) section lists all family members with their monthly premiums. Each person can be selected individually. The insurance products that have been taken out are listed under “Versicherungsdetails” (insurance details). The insurance policy can be found in the “Versicherungspolice” (insurance policy) and “Dokumente” (documents) sections.

The annual deductible can be changed in the “Versicherungspolice” (insurance policy) section, in the insurance details of the person concerned. 

CONCORDIA’s pension solutions are not listed in myCONCORDIA. If you have any questions about these products, please contact your CONCORDIA agency directly.

CONCORDIA’s pension solutions are not listed in myCONCORDIA. If you have any questions about these products, please contact the CONCORDIA Representation in Liechtenstein directly. 

All payment transactions are listed in the “Rechnungen & Gutschriften” (invoices and credits) section. This does not apply to dunning notices and debt enforcement proceedings. These are sent by post, and are not displayed in myCONCORDIA. 

Cancelled invoices are hidden by default, but can be displayed using a filter in the “Rechnungen & Gutschriften” (invoices and credits) section. To do so, select the “Status” filter and set the value to “storniert” (cancelled).

Payment reminders can be viewed in myCONCORDIA in the “Rechnungen & Gutschriften” (invoices and credits) section. To do so, select the “Kategorie” (category) filter and set the value to “Zahlungserinnerung” (payment reminder). For legal reasons, dunning notices are still sent by post and are displayed in the customer portal as a “Mahnung” (dunning notice), but without a document.

The language for myCONCORDIA can be changed in your profile under “Account-Einstellungen” (account settings) (German, French, Italian). However, this language selection is not automatically applied to your documents. If you would like to receive your documents in another language, please contact your CONCORDIA agency.

For customers in Liechtenstein, myCONCORDIA is only available in German.

The myCONCORDIA app is available in the Apple App Store and the Google Play Store in Switzerland and the neighbouring countries of Liechtenstein, Germany, Austria, France and Italy.

You can log into myCONCORDIA via your browser or via the app. Logging in is required so that we can protect your personal data. The app gives you various benefits, such as direct mobile access to your insurance contract, the insurance benefits included in your contract, and the virtual insurance card, as well as the option to submit reimbursement claim slips. You can also access your documents at any time and keep track of outstanding payments.

Uninstalling the app resets the app settings. In addition, you will no longer receive push notifications on your device to confirm your logins. However, your myCONCORDIA account will remain active. This means that you will continue to receive correspondence via myCONCORDIA. To be able to log in to myCONCORDIA again, please contact myCONCORDIA Support.

Mon–Fri: 8 a.m. to 6 p.m.
Hotline: +41 41 228 01 88
E-mail: myconcordia@concordia.ch

If you wish to cancel your access to myCONCORDIA, you can do so in the myCONCORDIA settings once you have successfully logged in.

Yes, you can upload the invoice as a PDF via your browser or app or scan and submit it using the myCONCORDIA app.

No, please go through the submission process for each invoice separately. This will help us to deal with your invoice efficiently, because otherwise we will not be able to process it. 

You can submit invoices for all the people listed on your premium invoice in the myCONCORDIA app. To do so, simply select the respective family member before entering the invoice. 

Submitted invoices are available under “Belege einreichen” (submit receipts) in the invoice overview. The invoices are stored in the overview for a period of one year.

You will receive a new message confirming receipt of the invoice. If the quality later turns out to be unsatisfactory or if any other queries arise, we will inform you in a new message.

For your security, you should keep original invoices until you receive the statement of benefits. CONCORDIA reserves the right to request original invoices if necessary. 

You will receive an e-mail or SMS notification that you have received a new statement of benefits.

If we are unable to process an invoice, you will receive a notification in myCONCORDIA. The status of the invoice will change from “eingereicht” (submitted) to “zurückgewiesen” (rejected) in the invoice overview.

No, you can only submit invoices with the myCONCORDIA app. Please send any other documents to your CONCORDIA agency as before.

No, you can only submit invoices with the myCONCORDIA app. Please send any other documents to the CONCORDIA Representation in Liechtenstein as before.